Remote IT Support
Due to the rise in screen sharing technology, over 75% of all IT related issues can now be resolved without ever having to attend site – making Unit5 Tech Remote IT Support efficient and beneficial.
As part of running your business you should ensure that your IT systems suffer minimal or, ideally, no disruption, but when you do suffer inevitable downtime, it’s a must to have a rapid recovery plan in place.
A remote IT support package from Unit5 Tech utilises remote based support that allows us to apply fixes to a wide range of issues from our Cheshire base, ensuring the least possible interruption to your working day.
Due to the ever increasing importance of IT systems and technology within most businesses staying in control can seem like a daunting prospect, but with a remote IT support plan in place we can get your business performing at its optimal level in the quickest time possible.
Any enquiry placed through Unit5 Tech is answered by a friendly and trustworthy technician, so we can get straight to the bottom of your issue and apply a rapid solution.
We l aim to resolve your issue within15 minutes of the initial call, but if for whatever reason we don’t achieve this your enquiry will be escalated and receive focused attention until fixed. Over 80% of issues are solved within the first fifteen minutes.
Features of Remote IT Support packages from Unit5 Tech
- Engineers ready to react, no matter the issue
- Complete access to experienced and friendly technicians
- Account manager as first point of contact
- Tailored service level agreements
What does Remote IT Support from Unit5 Tech offer you?
You can speak straight to our technicians by making just one phone call.
No ticketing systems, just get straight through to an experienced and professional technician who can help you solve your problem.
Expert advice right from the start.
Our technicians have over 25 years’ experience and will always guide you to the best solution for your business. Speak to us directly by making just one phone call.
Continual communication with account manager.
Your dedicated account manager will be with your every step of the way.
Peace of mind for you and your business.
Our on-site and remote support offerings provide complete peace of mind.